Misleading or deceptive -- let the lawyers decide
by S S. - Posted Thu June 26, 2008 @ 1:16 AM
I may repeat myself in this response.
This post is NOT about:
- whether to give kids phones or not
- whether T-Mobile is responsible for charges before you report your lost or stolen phone
- not even about all the great pre-paid ideas
This post is about:
- misleading promises and deceptive practices of T-Mobile USA, from sales to customer service.
I already mentioned that all I ever wanted from my cell was just a phone service without Internet, texting, games or music downloads. JUST PHONE. Since when a phone company does not get this?!
YES, I am responsible for my hardware (phone). I paid for it and it's mine. If I loose or break it, I won't blame anyone.
Now, if I lost it and someone found it and called a cousin 1069 times, I AM responsible, because as I said, I am responsible for my PHONE and the CALLS originating from that phone.
In order to ensure that my phone plan remains just that, a phone, while technology moves forward and new gimmicks are added to a list of "must-haves" I expressed my concerns to T-Mobile and was blessed with the perfect solution that would address all my worries -- a PIN (there's a record on file). Because, as I was told, without this magic PIN nobody would be able to alter any selection that I have made, on any line under this plan. Great! Thank you T-Mobile, I can sleep now.
After what had happen, I see that PIN did nothing I was told it would. It did not stop the crook from downloading anything from games to music, which I understand are called Premium Tones and are an add-on premium feature. It did not stop texting, the very service I called and complained about just weeks earlier. I am still trying to figure out if this PIN does more then just add and extra question when I try to reach Customer Service... My guess, the crook won't be able to talk to the customer service, because I hold the key!
T-Mobile lost nothing! Most of the text messages went to other T-Mobile phones.
The paradox is: T-MOBILE WILL MAKE MORE MONEY IF MORE PHONES ARE STOLEN. Why would they bother about fixing this? Responsible customers are too predictable and boring. Nothing in comparison with the gold rush they get as a result of the stolen phone's "joy ride".
Do you hear me now?