I attempted to call the 800 Customer Service number. I have found the company return policy online.
We will gladly accept returns within 90 days of the purchase date on most items sold at any Toys"R"Us store in the United States and Puerto Rico, with the exception of video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control cars, trading cards, collectibles and consumer electronics. See below when accompanied by a receipt.

To make the process easier and faster, please follow these easy steps:

1. Bring your dated purchase receipt. Receipts will help us process your return quickly and fairly. For your convenience, we also offer gift receipts for any item purchased, at any time. We will not accept returns or exchanges without an original receipt.

2. Please keep all packaging and accessories. To help us quickly process your return, please bring all original packaging, accessories and instruction manuals back to the store, along with the product you are returning. We will check the contents of all returned packages to ensure that you receive the correct item in exchange for the product you wish to return.

3. Please return items within the appropriate time period. For most products sold at Toys"R"Us stores, we will be happy to exchange items within 90 days of the purchase date or offer you a refund based on your method of payment when accompanied by a dated receipt.

We will accept returns within 45 days of the purchase date on the following products: video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control items, trading cards, collectibles and consumer electronics.


Payment made by: Refund in the form of:
Cash Cash
Credit Card Credit to the card with the same account number
Debit card Cash
Check - written more than 7 days ago Cash
Check - written within last 7 days "R" Us Merchandise Credit Card
"R" Us Merchandise Credit or Gift Card "R" Us Merchandise Credit Card



Return Guidelines for Video Games/Accessories/Systems/Computer Software/VHS/DVD/Music Electronics/Radio Control Items/Trading Cards/Collectibles/Consumer Electronics
We will accept returns within 45 days of the purchase date on the following products: video games/accessories/systems, computer software, VHS, DVD, music electronics, radio control items, trading cards, collectibles and consumer electronics. The original dated receipt is required for a refund or exchange, and the item must be returned in its unopened and factory sealed package. If the item has been opened, it can only be exchanged for an identical item when accompanied by a dated receipt. Refunds and exchanges will not be given without a dated receipt.

If you have further questions about our return policy, please speak to a member of the management team in our stores or call 1-800-869-7787. We will be happy to assist you.

They informed me that it may not say in the return policy but their policy is no returns.

I also offered both the manager yesterday and the one today that we would exchange for a different pool and even take the difference in a TRU gift certificate if we could exchange the pool.