I can tell you why they will not give your money back...
by seraphimsong - Posted Sun June 29, 2008 @ 11:43 AM
I use to work for the customer service dept in Target. The reason that they cannot return your movie for a refucd is because it is part of the copyright law. If they were to return the DVD then Target would be breaking this law. Have you ever notced that when you do bring a DVD back that when you exchange it the customer service rep has to open it up for you before you leave the store?? This is because people would go home, copy it, say it didnt work, get a new one, and then later return the new one for a refund. Everything they do makes sense. I understand that it can be frustrating, but its really out of Targets hands, and every retail store is supposed to do the same. It is a law. Perhaps like the others stated, your dvd player is older and can't play it. I can assume that is probably is since you had problems with both the sets. In that case its probably time for you to update your equipment, because you will probably just have issues again in the near future.
Its sad that they have had to come to this, but you can thank your peers for once again ruining your ability to do something as simple as return a defective dvd.