Re: Shame on the General Manager at The Hampton Inn
by bobkrissy - Posted Wed July 2, 2008 @ 11:44 PM
My goodness people. Let me be a bit more specific as I obviously was not in my letter. When I called 1-800- Hampton, I was given the rate of 89.00 per night, for AAA. While talking with the person on the phone, I mentioned that my nephew also worked at a Hampton Inn. SHE IS THEN THE ONE THAT TOLD ME I QUALIFIED FOR THE FRIENDS AND FAMILY DISCOUNT...NOT ME! I was delighted that she would offer me that just like ANY OF YOU WOULD HAVE BEEN IF YOU COULD GO FROM PAYING 89 DOLLARS TO 29 DOLLARS. Did you read that... she offered it to me after me telling her that my nephew was a sales manager at a Hampton Inn. I didn't ask for it.
Next, as far as me taking my daughter down to the desk with me.. as someone in their response called it a business meeting.... give me a break. Going to the front desk, after just being told that your room will be given free, in my opinion, I was going up to sign a credit for my card or something of that nature. I had no clue that she was going to start telling me that she would call the police or that I was commiting fraud.
Next regarding the card that had to be signed. I never knew a card had to be signed until, during our discussion of "police and fraud", the GM asked me where was the card and that I was supposed to have one at checkin and that nobody, nobody at all, gets that rate unless they have a signed card at check in. What I was basically saying is that had the clerk, at check in, denied me due to having no card signed, they I would have had to pay the 89 dollars per night and this would have never happened.
Now to address a few others who think I am so wrong... so I should still pay the 29 dollars, even though everyone else got their rooms for free?????? Tell me people, and answer truthfully... do each and everyone of you know exactly where everyone of your nephews and nieces work at all times? Do you all talk to them that much to know where they work and when they change jobs???? And one more item... when the reservation was made, one month before, MY NEPHEW WAS EMPLOYED BY Hampton Inn... so yes, at the time of reservation, he was an employee of Hampton Inn.
Now, am I in the wrong for asking for some free future nights? I don't think so. You all put yourself in my shoes.... Tell me you wouldn't be ticked off and write a letter. I think most of you would. And as far as me walking away and saying whatever, what should I have done??? Continue to sit there and argue with her in front of my daughter? I think I did the responsible and correct thing by walking away and put an end to the threats and poor communication.