We just returned from a trip on the Disney cruise line. Yes, it was expensive, but we knew going into it it was because of the "Disney" brand name, not so much for the childcare. I too had high hopes of my chiildren enjoying the clubs. As I had heard of many parents saying how they rarely saw their kids while on the ship or better, their kids having so much fun, they never wanted to leave the clubs when the parents came calling for them. So, with that being said, we sailed away with Mickey. The first night my daughter was sea-sick. No worries, her and I stayed in the stateroom so she can rest. My husband took our other daughter out to the restaurant (the one I wanted to dine in more than any other) and they both had a "fun" time. I ordered room service and then layed in bed and held my daughter as she sipped a Sprite. I was not the least bothered nor had I any resentment toward her. As she apologized for the inconvenience I told her I wanted to be no where else and I meant it. It took our kids three days before they even wandered into a club. Before then, we did not force the issue. Instead, as a family, went to the movies, saw the musicals, played family bingo, swam, ate tons of ice cream, played ping pong, played in the arcade, napped and had breakfast, lunch and dinner together. They were many more family activies we would have loved to participate in but there just wasn't enough time. When in Mexico, we introduced them to the beautiful clear blue beaches and shared local cuisine with them. Back onboard and the girls still hesitant, we finally got them in a club, just so they can try some of the activities they offered which they did enjoy. From what we witnessed, the counselors were friendly, energetic (considering they work long hours. The clubs are open from either 6 or 7 AM till 12 midnight) and plenty of them around. These people work VERY hard trying to get all the kids to have fun. And trust me, they were many undisciplined children with rude mouths. I stayed to watch my girls make flubber and I was losing my patience and I wasn't the one having to deal with them. While, our vacation wasn't what I have envisioned either, our family had a great time. We wanted a family vacation and that is what we got. I had hoped that my kids would take full advantage of all the kid programs, but that didn't happen. But is that Disney's fault? I am sorry that your children did have feces on them, I would have been upset too. But as one blogger said, things like that happen in daycare. Also, I am sure that they did all they could to properly handle the situation. Proper sanitation is absolutely their number one concern as it should be. Especially because of the many confined spaces and proximity to everyone. They had someone physically providing everyone with either hand sanitzer or a wipe everytime we came back onto the ship and at each every food entrance. Also every child entering the clubs was given a squirt of soap on their hands and they had to go to the bathroom and wash their hands before they could do anything else. We came down to play computer games with our girls and they gave us a wipe upon entry too. I would have not been happy with a male in the rest room either but I can't explain that. And I think the reason why you didn't get a page was because it sounds as if you happend upon them pretty close to the time the accident happened and they may not have had a chance yet. I mean, honestly how long do you think he was standing there holding her soiled clothes? These aren't dumb people and I am 100% sure that wasn't the first time it ever happened. So what if they paged you because your daughter wanted to show you a picture, you being there probably gave your daughter confidence that you would come if she needed you, which you did, and I hope that she didn't take your resentment for the counselors as resentment toward her. Instead of calling it a night, you should have praised her picture and told her mommy and daddy were going out to dinner and you would see her soon. Also, they do have a place for your child to nap, just right where he did. Afterall, they are YOUR children. If you wanted to get out, where was your husband? Mine stayed with the kids so I could do yoga, attend the cooking demonstrations and an art auction. I did the same for him while he worked out, caught up on some work in the adult coffee lounge and slept. We also did find some quite time together, but when our kids wanted us we worked it out. I do not think that you have the right to ask for a refund. It may not have been what you had hoped but sometime things don't work out but you make the most of it. Judging the way you doctors reacted to you going on vacation, I also, think you are the type of person who has the poor me attitude probably most of the time, maybe even before you were sick. I hope that you can step back and take these blogs as constructive criticism. I truly hope that you get well soon. In the meantime, try to make the most of every day. Whether its what you expected or not.