How do these things happen? We have seen a few similar letters here, saying that a company took $2000, $3000, etc in ERROR out of a customer's account.

I'm wondering how such errors occur. Computers make mistakes, but this is a bit ridiculous. The only companies that have my checking account are power and phone, and they have always worked just fine.

If anyone can relate that something like this has happened to them, or knows of similar cases, it would be good to hear about it.

It is true that once something like this happens, it is extremely hard to get it straightened out. I feel for the OP.

The OP says they can no longer speak with customer service - how frustrating. I'm so glad I do not have a cell phone. These companies sound horrible.