I agree with you. The service at Bank of America is going down hill quickly. I am writing the President of the bank about an incident that happened to me. I also called their corporate office. Long story short, I rolled change to take in to deposit, about $50, and the teller told me 4 of the rolls were short changed, I said no there not. She handed them back to me so I preceded to open the penny roll and count it right in front of the rude teller-lo and behold-half of the pennies fell on the floor. Humiliating to say the least-while a huge line of customers watched. Then I scooped them up and sure enough 50 pennies. Then I proceeded to count the $5 roll of dimes-I told the teller supervisor she needed to help me and she said-Oh you didn't have to count them--if they were short we would have taken it out of your account at the end of the day. I said to her then why did the teller hand them back to me? The dime roll was correct also-$5.00. How stupid is it for a bank of their magnitude to humiliate someone like that. I am sending my letter to Kenneth Leavis Chairman and CEO this week. The tellers were so rude. Also, I drive a Lexus--they think anyone who brings change in rolls is beneath them. Good luck with your quest for justice because I am certainly seeking mine.