wow I am really sorry to hear what happened. Especially with that amount of money. Was it just one charge or multiple. I know with my bank say I only have 500 and try to check 2000 it won't go thru and only be charged the bounce fee don't know how it took that amount and still bounced. Should also have listed when you first called tmo. If you just called 2 days ago but the even is 3 weeks ago it does take any company long to research and then will send you a check in the mail. Can't be credited back to account. Also knowing how that was charged would be helpful. Mail in check electronical what? When entering those things in easy to typo and is unfortunatly a fact of life. I am a tmo sub for about 7 years and am pretty pleased with them usually get the few issues I have had fixed quickly. Also have no idea why can't call them that is the first time I have heard something like that. If you need to pay a bill that is one thing the will make your phone do instead of anyone else but will call them. What I would try and do is from a landline number call 18009378997 thier toll free number and don't enter in mobile number keep pressing zero ask for the customer relations fax number. They call back in no more the 72 hours and that seems to be the people you need to speak with. Sadly there is no number there you can call them at though. As far a being release from your contract I can gaurantee that they won't do that but they might be generous enoguh to cover to overdraft fees but I wouldn't hold my breath on that on.

These types of mistakes happen way to often. I tried out at&t for a while ,still being under contract with tmo to get the iPhone and keep the tmo for business only. What a mistake. Used that phone for about 2 months and was going over the 200 SMS that comes with the plan so I call att and add the unlimited SMS ok great all set right? Nope 3 weeks later get my bill. Gienuses removed the data feature and instead of being disabled is charged as usage per kb and this device has complete and full Internet long story short due to an att rep error I got hit with 3000 $ data usage and they won't budge still paying it but canceled account and new line with tmo for it. And I rate verizon one tiny notch above them. Try getting that number and best of luck to you.