Re: terrible service with no manner
by Nate. - Posted Sat July 19, 2008 @ 11:31 AM
Mimi, your complaint is valid, but is very hard to understand. I have provided you with an updated version you may wish to re-send.
On a recent visit to my local Olive Garden restaurant, a horrible waitress who has no manners served my family and me. When it was time to order, my husband placed all of our orders in an attempt to simplify the process. When my husband ordered some soup, the waitress said "What?", indicating that there was a lot of noise in the area, or she did not understand. I presume the latter due to the fact that we were the only table in her section at the time. While he continued our order, she continued to say "WHAT?" after many of our choices. If there was confusion, there were much better ways that she could have been handled this. When the food arrived, she set it down in front of us, and we said "Thank You!". Her only reply was a grunt that resembled "uh-huh" and then she walked away. A nice "You're Welcome!" or "Enjoy your meal folks!" would have been a much better reply. My children were even confused as to why she lacked manners! When I wanted more soup and salad, I ordered another salad, and the waitress gave me a very dirty look, and I decided against ordering more soup to avoid further aggravating her. My children did not eat very much of their food, so I asked for a box. At this time, she took my plate without asking if I was done, and I was disappointed as I had a few last bites to eat.
Usually, eating out is a pleasurable time for my family to spend time together and relax, however this waitress's poor manners were a big customer turn-off, and we were hardly able to enjoy our experience.
To rectify this situation, please pass this letter on to the restaurant manager and a district manager so they can review this, and follow up with the waitress. I suggest that the parties previously mentioned also review with their staff the importance of not bringing personal problems in to the workplace, and especially not allowing them to affect their performance.