Dear Friends and sympathizers, I would like to update you or my complaint with T-Mobile. After writing my complaint here and other websites I decided it wouldn't hurt to email a copy of the fax I sent to T-Mobile regarding my missing $1797 and my horrible customer service. I sent a copy of the fax along with a detailed list of the of the ongoing brush-off to 50 girlfriends asking them to forward it to their friends. The next morning I received a call from T-Mobile- no, not someone from customer relations, but a national account executive that wanted to be sure T-Molile didn't lose their $1million+ account. Why were they in jepordy of losing that account you might ask. Well it seems one of my girlfriend's husband is the CIO of a worldwide chain and they use T-mobile. He had forwarded the email asking the account executives to help with my situation. The Account Executive called 3 minutes later to say how apalled and embarassed he was at my treatment. He gave me his phone # and his email. Very nice man. Oh, and did I mention a check showed up in the mail on Friday July 18th for $1797. No letter apololizing for it taking 3 weeks and 3 days or that I spoke with 14 reps whose names included "Blue" and "Princess". Three times I was promised my phone call would be returned. But no one ever bothered to call until $1 million was at stake.
T-mobile claims I was at fault. In the email I received today from T-Mobile (in response to my complaint listed with Planetfeedback) they claim that I punched in $2010 over the "interactive Voice Response" instead of $110 when paying my bill over the phone. When asked if I could hear the tape or get a copy of the transcript I was denied. They also said the refund check was dated July 7th but the check I received on July 18th was dated on July 10th. All this could have been avoided if T-mobile had just told me the truth and that a check was in the mail when I called on the 17th instead of telling me it was still under investigation. What a bunch of weenies. Don't they have computers that catch anomalies such as this. I pay $100 a month for six years and I suddenly pay $2000. And all I keep thinking was what if I had been a single mom without savings and no one to help me. I could have had my utilites shut-off and my rent not paid. I say again "what weenies!!!" By the way I still want my contract terminated. Sincerely, Robin