I have news for you. It isn't racial profiling - Macy's has just plain gone downhill in the area of customer service. I, too, have been shopping at Macy's for many years, starting in NYC in 1976. I now shop at the Macy's in Eatontown, NJ, & have seen customer service go from excellent to the worst in the past few years. I frequently shop in the juniors departments because of my size & young look (including the dept that sells hip-hop clothing), & the service in those is the worst of the worst. I have been ignored, sighed at when I've asked a question, told "f- you" when I asked a sales rep to tone down her extremely loud highy personal conversation, & had more mistakes than I can count at the register. Oddly enough, most of the sales personnel there is African American & I am Caucasian. My guess is it's not racism, but just untrained personnel giving me stinking service. You need to get the chip off your shoulder & deal with what it really is. Otherwise, you will never get what you want.