Re: Furious with my overall experience with Circuit City and your advantage protection plan
by David V. - Posted Fri August 8, 2008 @ 9:43 AM
I'm also going thru the same situation.
My TV went out of order CC came to my home 5 days later order the part that was not functional and it took 10 days but when it came in it was the incorrect part. They reorder the part took another 10 days and also it was the wrong part. They try again it also was the wrong part. I ahve called Customer Service several times and they keep saying that they cannot do anything I have to wait until the TV is fix and if they deemed that they cannot repair then I will get my credit for a new TV.
Almost 60 days has passed and I do not have a TV. I no longer am interested in buying anything from CC or will be recomending them. Im so frustrated I feel like seating one Saturday in front of store and tell everyone that comes to the store my story.
I spoke to Customer Service and they stated that there was no limit until they can repair the TV. I must wait until they can repair it.