They should have just refunded the dang crib. (yes, I know all about return policies and how they didn't have to because it was beyond 90 days) The product should be able to be used as intended, regardless of store policy. The people who have taken advantage of generous refund policies over the years are likely the people that you can thank for your difficulty here. Still, cost of doing business and all that....had they just made this situation right (as much as they could) this family would probably have continued to shop there - I'm guessing not anymore.

On a different topic - did you know that formaldehyde is also used in the making of m any textile products? Sheets, comforters, clothing etc. Heed those labels that tell you to wash before using.

Lastly, how important is it really that she made a math error? Geez, if everyone on here pointed out every single error we all make, how lame would this site become?