They tell us in first aid and CPR training that during the event of an emergency, the person assisting must and ALWAYS POINT TO ONE INDIVIDUAL and say "YOU, CALL 911". You must never say just "Call 911".

Why?

People, especially in crowds, have a natural tendency in high stress and emergency situations to freeze up and not know what to do. Mostly they just watch (ever see rubberneckers, the ones that slow down during car accidents to watch? It's just like that.) They already think someone else is handling the situation. When you say "someone call 911," others will look around, see people on their cell phones, and think "Hey, they're already calling 911, I don't have to." The sad reality is that 9 out of 10 times, they are not calling 911, but a friend, family, etc...

When you point to ONE person, the responsibility falls on them. They are given a task, and they do it.

The Ikea employees most likely found themselves in this exact situation during the course of the accident. I do believe yes, the Ikea employees should be better trained to react in emergency situations. To fire them for something they were not trained to handle is too much. As a parent, you are responsible for the safety of your child.