Re: Teach Employees the Value of Customer Service, Subway
by Wolf - Posted Mon August 11, 2008 @ 5:56 PM
What time of day are you going? Are they swamped? While I think thet shouldn't be talking about people when there are customers are around. It DOES happen. Everyday, everywhere you go.
I guess it is just me, but it doesn't matter to me if they say "hello"/"good-bye". I know they are busy. A lot of times that gets dropped. Also, there are a lot of people that will get upset with a "have a nice day". That and when I worked retail, you just get SICK of saying it to EVERYONE! Do you say it to them when you walk in? If you don't, try it. You will see a change in them. The Subway I go to says it sometimes. When they are busy, they don't. They are just trying to get the orders out as fast as possible and correctly. I like Subway, and just because some one doesn't like that they don't treat them like they think they sohould be treated, wont stop me from going there.
"Good Customer Service" (I HATE that term!) is in the eye of the beholder. What may be good service to ME might not be good service to YOU.