Re: Teach Employees the Value of Customer Service, Subway
by RedheadwGlasses - Posted Mon August 11, 2008 @ 6:51 PM
Gabriel, I feel your pain. And it's mostly the responsibility of management to teach this to employees. For those who may write this off as just what you get with "minimum wage workers," *I* made minimum wage when I worked fast food, and the only raises we got were when the federal government raised minimum wage.
But we had three awesome managers, a great district manager, and a local owner, all of whom care enough about customer service to teach each employee to at least FAKE IT. That's right. The job sucks, the public can be a bunch of poopheads, and it sucks cleaning up after people too lazy to pick up their trash, but it's the job.
Attitude is everything.