Bradley,

My name is John and I work for Sprint. I do apologize that you were disconnected, I don't know why or how you were disconnected but know that I am happy to help you out. If you will email me directly as your connivance with some general information I am happy to open a ticket for you in an attempt to set this taken care of for you.

I will need the following information to get a ticket opened.

Name the account is billed under (your name or business name)
Your mobile number
A phone number you preferred to be contacted at if not you mobile
Complete billing address

You can email me this information at CustomerAssist-John@sprint.com , I will open a ticket and a billing specialist will get hold of you as soon as possible.

Thank you in advance!

John L.