I work at Sears and part of my job responsibilities include marking
down returned items in hardlines. While we do in fact charge a 15%
fee. The initial markdown is 20% so even with the fee we lose 5%. If
the item doesn't sell it gets marked down even further as time goes
by.. The problem is yes while the store can return it to the vendor
they only get a partial credit of what they paid for the item. Sears
has their return policy posted on every cash-wrap, on the back of the
receipt and on the website. Sears also will not charge a restocking
fee on an exchange of defective items. And most every retailer charges
these restocking fees.(bestbuy included) If I bought something from
you new and asked you to take it back used I wouldn't expect a full
refund either.