I've just tried to cancel my COX broadband service after a year of horrible connectivity and customer service. Naturally, they are unable to do this without a PIN number,regardless that the PIN they sent me didin't work.

Threee calls and almost two hours on the phone to get disconnected.

Cox rep "Stephanie" actually told me she could not locate my account (despite my receiving bills from them) and recommended I visit the Herndon office to personnaly request a disconnect. Imagine that, Cox fucks up and they want me to take time off vacation or a weekend to solve their problems.

When I had the service installed, a COX rep told me to be at the house between 11:00AM and 1:00PM. No technician came by betwen those hours and when I called Cox. Cox rep 'Tom" told me it might be as late as 5:00PM. Tom laughing told me I'll have to wait. The characteristics of that telephone caused me to believe "Tom" was talking via cellular and in an automobile.

After repeatedly trying to hit the Internet, connectivty was completed after 2:00.

No one called to tell connectivity was up, no one knocked to tell it's working. Just stand by and keep trying to connect.

Just stand by and wait. It's the Cox Customer Support model.

I'll never use Cox and anybody that does is just asking for allot of frustration and are wasting whatever time off they have.

Cox sucks in every way and recommend that no one uses their "services". You"ll be fucked more ways than drunk sorority girl.

-Chain Bridge