Dear Ms. ****:

Thank you very much for taking the time to email us about the service you received from Mr. David *** and Mr. Jaydee *** at our Firestone Complete Auto Care in Columbus, Ohio.

I have taken the liberty of forwarding your email to Mr. Joe Sarnosky, the Zone Vice President responsible for our stores in Ohio. We have a "Customer Service Award of Excellence" program (administered at the Zone office) designed to recognize Teammates who have provided the type of exemplary service about which you've written.

Again, thank you for your thoughtfulness and the time involved in writing us. We appreciate the opportunity to be of service and look forward to serving you in the future.

Sincerely,

Alex Kolosiwsky, Director
Customer Retention, Government Affairs and Quality Compliance
BFS Retail & Commercial Operations, LLC