Since no one was injured when attempting to turn around in the tunnel,and evidently they all managed to do get out, what is the point of this letter?

The manager knew the child was handicapped and according to your letter, the mother was trying to get the girl off the play equipment. Should they have ganged up on her and removed her by dragging her off?

I guess I would have explained to my child that some kids are just different and although she looked bigger than kids their age, apparently in her mind she is about the same age.