Termination of service when a death is involved
by Bill R. - Posted Fri October 17, 2008 @ 5:33 PM
Sorry to hear of your loss.
I hope that Cox gets back to you in a timely manner.
This past June when my mother-in-law passed away and all I did was call the providor, Time Warner Cable, tell of her passing and requested termination of the service. I was told the signal would be disconnected with 24 hours ( which it was ) and their poleman would be onsite 3 days out to do his thing. I just so happened to be there that day and spoke with him.
All in all TWC seems to have stepped up to the plate in our case and COX could take a few lessons from them.
Again, sorry for your loss.