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Re: Polaroid T.V.'s what not to buy!!!!!!!!!
by KATHY M. - Posted Fri November 7, 2008 @ 3:57 PM
I PURCHASED A POLAROID TV OVER A YEAR AGO AND HAD THE WORSED NIGHTMARE EVER, THE 42 INCH LCD WITHIN 30 DAYS STARTED MAKING THE LOUDEST NOISE AND I WOULD HAVE TO TURN IT OFF AND WAIT TO TURN IT BACK ON. I CONTACT CIRCUIT CITY BECAUSE I HAD PURCHASED EXTENED WARRANTY AND WAS TOLD I HAD TO GO THRU POLAROID FIRST BECAUSE IT HAD NOT BEEN A YEAR AND IT WAS UNDER THE WARRANTY. I THEN CALLED A MILLION DIFFERENT NUMBERS ONLY TO EITHER LEAVE MESSAGE WHICH WAS NEVER RETURNED OR A NUMBER THAT SAID PLEASE WAIT FOR NEXT AVAIBLE REP AND ONE TIME WAITED 45 MINUTES. AT THIS POINT I WENT BACK TO CIRCUIT CITY AND SAID THEY NEEDED TO HONOR THIS. THEY SENT OUT A COMPANY FROM RI, THE FIRST TIME THEY CAME THEY SAID THE WIRES WERE LOOSE AND JUST NEEDED TIGHTING, IF IT KEPT HAPPENING TO CALL AND THEY WILL ORDER PART FOR SOUNLD BOARD. I CALLED WHEN PROBLEM WAS STILL THERE AND THEY CAME OUT WITHOUT A PART TOOK THE BACK OFF THE TV AND SAID WE WILL NEED TO ORDER PART AND COME BACK OUT I ASKED WHY DID YOU COME OUT HERE WITHOUT PART NO DECENT ANSWER. I MADE APPT FOR THEM TO COME OUT WITH PART AND THE NIGHT BEFORE APPT THEY CALL ME AND TELL ME THEY WONT BE OUT BECAUSE THEY ARE NOT AUTHORIZED TO WORK ON POLAROID. I CONTACTED SOMEONE IN ATTORNEY GENERALS OFFICE WHO SPENT HOURS ON THE PHONE WITH ME WHILE I TRIED TO CONTACT POLAROID TO SEE WHAT THEY WERE GOING TO DO ABOUT THIS. FINALLY THE WOMAN FROM ATTORNEY GENERALS OFFFICE CALLED CIRCUIT CITY AND THEY AGREED TO TAKE TV BACK AT NOT THE PRICE I PAID BUT AT THE VALUE THE TV WAS AT THAT TIME. ITS BEEN OVER A YEAR AND GUESS WHO JUST CALLED AND LEFT MESSAGE POLAROID SAYING THEY ARE CALLING ABOUT UNFINISHED BUSSINESS. REAL PROFFESIONAL HA I GUESS ITS EITHER THE IDIOTS ARE LOOKING TO EXTEND NON EXISTANT WARRANTY OR A PART THEY SENT ME A YEAR AGO. I CALLED NUMBER THEY LEFT AND GET A PERSON WHO ANSWERS MITSUBISHI AND TELLS ME THEY JUST TAKE MESSAGES FOR POLAROID, JUST LIKE OLD TIMES UNREACHABLE. HE TRANSFERS ME TO A MESSAGE SAYING YOUVE REACHED HUMAN RESOURCES. I CALL BACK NUMBER AGAIN GET SAME PERSON AND SAY IF YOU TAKE MESSAGES FOR POLAROID THEM TAKE THIS ONE, LEAVING A MESSAGE SAYING UNFINISHED BUSSINESS UNPROFFESIONAL BUT FOR WHAT EVER REASON THEY ARE CALLING WHICH I CANT TELL HIM BECAUSE THEY CANT ARTICULATE THAT IM NOT INTERESTED THEY TV IS A PIECE OF JUNK CUSTOMER SERVICE THE WORSE I HAVE EVER EXPERIENCED, THAT PIECE OF JUNK WAS GONE A YEAR AGO, AND AS IM ASKING HIM TO RELAY THIS HE STARTS WITH HHHEEEELLLOOOO OVER AND OVER AND LAUGHS AND ASKS OH DID WE GET DISCONNECTED. STAY AWAY FROM POLAROID
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