Re: I Just Wish Wendy's Wasn't So Order Accuracy Challenged
by tickytack - Posted Tue May 23, 2006 @ 8:53 AM
Is the #1 a cheeseburger meal and you're just asking for it (albeit not so clearly) without cheese? If that's the case, they're not overcharging you - they're just charging the going rate for the #1. You can't expect them to lower the price of an item simply because you want it with fewer ingredients. Especially since, I believe, fast food places have prices programmed in, so all the cashier would have to do would be to hit the button for #1.
As for the "plain and dry". Well, I agree that "no cheese" is a bit more concise. Granted you used it THIS time (indicating that "no cheese" is not your standard terminology). But what I don't understand is why you would a) continue going to that location; b) not complain to the manager after it happened more than once; and c) just didn't order a plain hamburger to begin with.
As for the Dr. Pepper, I find it ironic that you're complaining about your wasted time getting your cheese problem fixed, yet were more than willing to wait for someone to schlep over to the nearest Wendy's and "borrow" some Dr. Pepper syrup, bring it back, get it into the machine and then pour you a drink. I laughed out loud at that one. "They could have borrowed some". Uh, no - doesn't work that way. Why couldn't YOU have just driven the two miles to get some. Or go to, oh, I don't know... a supermarket or convenience store?
I agree it must be frustrating to get your order incorrect all the time (though I do think 30 times is an exaggeration; I find it hard to believe anyone would keep returning after more than two or three mistaken orders). Further, you didn't even say which location this was.
As for saying "I expect to be taken care of with food vouchers", well... that just comes off as a demand and not one which I, personally, would honor.