15 year ago I was with AT&T, and was dissatisfied with the way they treated me. They were rude, and tacked on fees to my account. Well, I waited until, my contract expired, and vowed never to return, and did not recommend their services to any of my colleagues. I then went with Cingular and was content..... until they merged with AT&T. I was OUTRAGED! AT&T customer service still sucks, and still rip-off the customer. One more month till my contract expires.....