Re: Nextel, Sprint is ruining you fast!
by dragonflygrrl - Posted Thu May 25, 2006 @ 9:59 AM
It seems like many of Nextel's and Sprint's customers are having issues even now, after the merger should be finished. I'm not sure why, but these two companies seem to be having trouble getting a clear cut policy figured out. I'm also not sure why they decided to continue on with the appearance and branding of two separate companies. I think that has caused more problems than it has solved, but I'm not an expert on business, and they must have there reasons. Anyway, there are two things about your letter I'd like to point out.
1) Is it possible you have a past due balance on this account? You don't say whether the $343 is on one bill or more than one, and that would make a difference. Lots of people with spending limits make the mistake of thinking that if they don't go over the limit, they don't have to pay the bill. This is an understandable mistake, but nonetheless a past due balance, if left outstanding for long enough, will result in a service interruption for anyone, spending limit or not.
2) I can understand why you would be upset by this, but I would advise you to calm down, think about the problem and how best to communicate it in a professional manner. Companies get a lot of complaint letters, and unfortunately it seems that the angriest letters often get the least results. Also, make an effort to be calm and polite when you speak with Nextel/Sprint's customer service reps on the phone. The person you are speaking or writing to is in all probability not responsible for the problem, and they will be more likely to help you if you remain civil and professional.
I hope Nextel/Sprint get all these bugs ironed out, it seems like it is causing a lot of unhappy customers!