OK Team...we're being a bit brutal today.

I have no idea how much a night at this establishment is, but I don't think it's completely out of line that if I did forget something that they might help me out as a gesture of goodwill. We've all done it -- sunglasses, ballcaps (left one of my favorite caps one time), etc. If it's an expensive item, and you don't have someone in the area to help you out, it can be a pretty stiff loss.

Now...in the hotel's defense. I suspect that lurking in the background here is a concern about liability. If it is damaged in the packing process, who's going to cough up the expense to fix it? If I pack it and ship it (even if you pay for it) and it somehow gets lost in the system (cross reference all of the UPS complaints here), I'm sure the hotel is concerned that the guest will feel that they are liable for the item and should replace it. All sorts of questions like that are most likely behind it. Even if the guest swears they won't hold the property responsible, once the item is damaged or lost the tune often changes.

There's probably not a good way out of this. I wonder if they could somehow send it to one of their properties that is located near the OP through an interoffice system. They may not for the same reasons.