I am so sorry to hear about your experience with using pantene hair care products. It definitely worked for me and has saved me money in that I don't go to the hair salon to have my hair done unless I need a retouch. I've found that when I use the Pantene hair conditioner for women of color, it softens the new growth which means I can wait an extra few weeks before getting my retouch. I only wish I came across this product during the years when I've been trying to save money. I love this product.