Not sure why my previous comment was deleted since there was definitely was no name-calling, insults, or vulgar language in it. Hmm.

Since I feel strongly I will try again. The situation described is upsetting because the letter writer seems to expect an hourly worker to be available to serve him at all times, even when the employee is there as a customer and out of uniform. That is not a reasonable expectation. At my job it is a hard and fast rule to not work off the clock and we can face disciplinary action for it. That being said, because of this, I really try to avoid my workplace when I am off so that I am not in the uncomfortable situation of having to tell a client/customer them that I can't help them, which will possibly frustrate and anger them.

I'm sure Walgreens won't take action against this employee who did nothing wrong.