Did they explain why the wait was 2 hours? I work in a pharmacy and we try to get people in and out as quickly as possible but sometimes, things happen beyond our control. After all, we're dealing with medication that can quite possibly kill someone if a mistake is made so while we try to be efficient, we also want to be safe.

Things like computer problems, insurance problems, a whole lot of refills being called in and/or a whole lot of people dropping off at the same time can turn a 30 minute wait to a 2 hour wait. Yes, most pharmacies will triage scripts but it's not uncommon for a bunch of folks, especially big families with sick children, to come in straight from the ER or doctors offices with antibiotics, pain killers or diabetic meds that need to be filled right away. Like I said before, we try to get folks in and out but we also have to be realistic. I would much rather tell someone that their script will be ready in 2 hours and have it filled sooner than tell them it will be ready in 45 minutes and it takes 2 hours to fill. Most people are thrilled with the former but freak out at the latter.

As far as tablets left in a bottle, you really should've told them to give you your bottle back right then and there. The refill number should've been entered in right away and if they couldn't enter it in right away, they should've written down the refill number on your new script to be entered in at a later time. I think both you and the pharmacy are at fault on this one.