I think you probably did receive a poorly prepared meal, and I'm glad you were a) not charged and b) treated respectfully when you complained. I do, however, wonder how seriously RL is going take your claims that there's something wrong with the staff's judgment about the food they serve when much of your letter talks about how you never liked their establishment in the first place and didn't want to be there anyway - you know? Sounds like you went in looking for a problem and found one. I just think your complaint may have carried more weight if you left out the insults.