Gail C.,

This is not just a WalMart problem. It's a retail of all sizes and makes problem.

Smoking Cessation classes might be a nice perk but from the associates I see smoking outside Walmart I highly doubt quitting smoking is hign on their list.

CSM in my book stands for Customer Service Manager.

As the other poster inferred access to the back of the building to smoke would be a Loss Prevention nightmare.

Best bet is to quit but that is easier for some.

Stop back if your hear back and if you don;t in a reasonable amount of time you might try pasting your letter on to the Walmart.com site.

BillR.