We had cable/phone/internet through Cox Communications in Wichita installed on 12-1-08. We had continuous problems with the internet service (i.e. not being able to connect and slow connections) and even lost our phone service for a couple of days. A technician was finally scheduled to come out to fix our internet in mid-December; we continued to have problems with the internet service after that. When we received our bill we discovered we were being charged for the technician's service even though we were never at any time told there would be any charge; I had to fight to get the charge removed. Because of ongoing problems with the internet service we finally decided to have our services with Cox disconnected; service was scheduled to be disconnected on 1-9-09. Several days after having our services disconnected on 1-9-09 we received a bill for 124.00 (a typical monthly bill would have only been approx. 116.00 and we only had service from 1-1-09 to 1-9-09 with Cox). I called Cox Communications and spoke to a couple of people and was told we owed for the internet router and wireless adapter and that we also had a balance (we paid our December bill so there shouldn't have been a balance prior to January 1st). I filed a complaint with the Better Business Bureau regarding the poor service and the bill we received, a bill that should have been for 9 days of service (from 1-1-09 to 1-9-09) only. After filing the complaint with the Better Business Bureau we found out that Cox Communications claims that they disconnected our phone service on 1-23-09 even though we specifically had Cox disconnect internet, cable, and phone to be effective 1-9-09 and were never told at any time that our phone service with Cox would be disconnected on a different date.
Cox Communications is charging us for phone service through 1-23-09 even though we had phone, internet, and cable connected through another service provider effective 1-9-09 (we only have one phone and one phone number and the bill from our new service provider reflects phone, internet, and cable service effective beginning 1-9-09) and Cox Communications is charging us for the remaining balance they say is owed on the internet router and wireless adapter because we did not return the router and adapter within 30 days even though we were never at any time told there was a time limit on returning the equipment for a credit or refund.
On 2-8-09 we received a letter from a collection agency stating we owe Cox Communications 111.00!!!!
Cox Communications = Poor and unreliable service, high prices, failure to disclose important cancellation/refund polices, charging for services after service cancellation date, and a lack of concern for customer satisfaction.