Dump cox. They provide consistently the WORST service. In the latest incident, I called before I purchased new hardware and they said it would be a one-time $20 activation fee. So I bought the hardware, then called Cox to activate and they said ok, no problem. But an hour later, I called back because it still wasn't working and some bozo says that now they are going to have to charge me double per month because I have an extra modem--NO extra service mind you, just another $45 EXTRA EVERY MONTH, on top of the $45 I already pay. THESE PEOPLE ARE LIKE THE MOB, they get you cornered and see how much they can shake you down for. After years of getting abused, I am filing a complaint with whoever has governmental oversight of these FOOLS. The FCC and maybe the city council because they do some sort of licensing fee.