Was the boots 54 dollars/ Asking because 50% is 30.00 dollars not 27.00.

I would take the 27 dollars and buy something besides boots.

The reason I say this is you could not rent boots for 3.00 dollars or $2.70 cents for each of the 10 times you used them. You did get some use of the product.

Heals can break for all kinds of reasons. Were you running, stepped in a grate or crack in sidewalk, dancing, jumping. Also I don't know this but if your plus size it might be to much stress. Not saying your overweight I have no way of knowing this...just throwing that out.

Anyway 27.00 dollars is better than nothing. I doubt that you could get the boot repaired for that amount.

If I was the store I would not give you a full refund either. I might and this is only MIGHT exchange them if I knew if others had similar problems.