Hello Dennis, It is really unfortunate that things got to this point; you're obviously very frustrated and justifiably so. I can see that you have a very good working knowledge of the systems that are used to deliver high speed internet service (or the lack thereof in your case).

I'm not a DSL technician, but I am well versed in the various systems and process that should be used to at the very least to explain the issue and what can be done to rectify it in a timely manner.

If you could, email me at talktous@qwest.com with Steve in the subject line. I'm not in sales, I'm part of the Consumer Affairs Team at Qwest and do care that you are net being addressed in the manner that you find acceptable.

You can also find my group on twitter at TalkToQwest.

Hope to hear back from you.