I don't know if or how they should be punished, but I was really disturbed at some of the comments on here. I agree that you should carefully strap your child into any device. But you know, accidents do happen.

I have three children, and they do fall, even when I am careful. At the very, very least, somebody should have ran and gotten a manager. Even if they don't know what's going on, they know there is a situation involving a woman screaming for an ambulance. How it was handled was totally inappropriate.