Conditioned like Pavlov's Dogs!
by MA Cunningham - Posted Thu April 9, 2009 @ 1:18 PM
"Extend my coverage at no additional cost for 1 more month because I had to reschedule the Dr's appointment."
"It is quite a way from home that we drove and then had to turn back without seeing the movie. I believe a few passes to another movie would make us happy."
Where exactly did the idea that mishaps and poor service should equate to freebies and gimmes? It seems as if a few kindhearted, service concerned organizations opted to toss a customer a "bone" (so to speak) to make up for an isolated bad incident and now suddenly everyone thinks that every little infraction, perceived slight or bad experience entitles them to something.
With all due respect, the customer is NOT always right!
My Grama used to always tell me "There's no such thing as a free lunch!" I took that to mean that I was not owed something for nothing. I had to earn it. Had to come by it the honorable way. No one owed me anything and no one was going to pay my way.
So where have we gone wrong?
Why do SO MANY people feel that they are "owed" things?
What kind of example are we setting for the younger generation when they see that throwing a tantrum and making a scene will get them what they want? Isn't that exactly what we try NOT to teach them as toddlers?
Don't get me wrong, I think bad service is inexcusable, but that doesn't make it compensable either!