Honestly this is just the kind of complaint letter that just makes you shake your head when you are on the receiving end of it.

First of all, since you were not with your son, you have no way of knowing if he was in fact disturbing others or acting in any way that you would not approve of. Based on my retail history, I would comfortably go out on a limb and say that something drew attention to him - it may not have been any big thing, but something made the employee realize that he was alone.

Frankly I am amazed by some of your responses. No matter how great your child is and no matter how mature, he is still your responsibility. I don't understand why you couldn't have chosen your book and even settled into the childrens area while he looked for his. The employees are not there to look out for your child, and regardless of what you think, you put them in a position where they had to.

Seriously, can you imagine the number of signs that would have to be posted for every situation to be covered?

C'mon people - common sense please.