Bastards. I hate Cox with a passion. They don't know what the hell they're doing. I was just on the phone with them for an hour, and this "Cassie" rep had the nerve to blame me for them not being able to make their service installment appointment, which was supposed to be earlier this morning (and noone came). She was the third person I was transferred to, and they all had something different to say, having to explain from ground zero. They first guy tells me that I had selected self-installation for my new service, which I did not. I told him how am I supposed to do that when I don't even have the f'in equipment. And then he goes, "oh." Then he goes on to tell me that it looks like I was selected for both self-installation AND service installation (when they come and do it for you, which was what I needed). THEN, he also tells me that I had to make a deposit. I was like WTF? I had no idea. And he tells me that it looks like I came into their retail store and should have made a deposit. I said that I did no such thing..I don't even know where their f'in retail store is. I did everything over the phone. Then, he tells me that he had to transfer me over to someone else so they could do a credit check on me. 2 weeks after I signed up with them, and I'm going through this hassle now...on the day of what was supposed to be my installation appointment. Then, I was finally brought to this "Cassie" character, and she goes onto blaming me like I mentioned before. And tells me someone can come in 4 days later. After waiting for 2 weeks and waiting since 8am this morning for them to show up, she tells me to wait 4 more days. RU serious??! So I had to be firm and told her I need to get this done today and I better not be charged. Seeing their pattern of behavior, I seriously would not be surprised if they mess that up too. Cox is run by a bunch of monkeys.