made and I confused the two.

"My son can also take FOREVER to pick out a book. Sports or famous
people in history? Martin Luther King or Juan Ponce De Leon? The last
time that I stood their waiting for him to pick out a book, I was
ready to strangle him by the end of it. "

This says it all for me right here. regardless of the intentions of the employee asking that he remain by your side.

You were upset when the employee not only followed the policy (which is what people are paid by employers to do), but that you had to be with him for the above stated reason.

I would love input on this.