05/21/09
I agree- Today I noticed that my unlimited texting $20 a month was changed to 1500 for $15 a month. well yes I went over and was charged $107!! I called their customer service to find out what happened. They claimed that I requested the down grade in Aug 08. I don't recall ever making the change. I asked the who, when and why etc questions. They said it was in their records stated i called to make that change. Why would I call to make that change when I know I text so much? and for $5???? its just $5 Anyway the service rep offered to reduce the bill by 50%. I asked if I could speak to a supervisor. The service agent then gave me an ultimatum which was take her 50% off or speak to the supervisor- I could not do both. I told her that sounded like a threat. I chose to speak to a supervisor. The supervisor updated me to unlimited texting but would not grant the 50%off as offered by her employee. My issue is more about getting the ultimatum more than anything.

any thought? I calling their corp office next week.