Many, many years ago I had the same issue with Nabisco crackers (I didn't notice until I was setting up for a wedding shower). I called the 1-800# to voice my concerns with packaging,transporting or handling. Two weeks later I had a knock on the door and the young woman gave me a shopping bag chock full of products! I, like you hadn't asked for anything. To this day I still regard Nabisco as a responsible company concerned with customer's issues and address them. I, to this day, will purchase Nabisco items over anything thing else. The best.