A new modem is on it's way, my LD will be restored by tonight. My account is being retro-ed to reflect a $10 lower price from the time I moved until now. I believe, through numerous conversations with Jeff S. in Phoenix, that every thing I asked for in my original complaint will be honored. They want to keep me as a customer and are willing to do what it takes to make it happen. He is calling back with other things to discuss in a few days after, in his words, "make sense of this mess" regarding my account. He is in PERSONAL communication with the tech, Bill, who was at my house yesterday and they are working as a team. He also said that MOST people who "worked" in my account were not the techs they said they were, some business office people, or something in that dept. and that some of them shouldn't have done what they did, I guess. He's really ticked that this wasn't brought to his attention by the local office themselves after I was having such a hard time. He was really apologetic about it having to get through him this way but very appreciative that Planet Feedback was able to bring it to his attention.

Thanks!!!!