Re: RE: Repair of My 32
by LeeB5 - Posted Thu June 11, 2009 @ 11:57 AM
I too have the same dell flat panel. Unfortunatley, I am on my second 32 inch with sound problems. I contacted Dell the first time and received a replacement. I contacted Dell on the second one and was told that since it was shipped from outside the country, they could not cover the warranty. After much time on the phone and speaking with several "techs" with very thick accents, I was transeferred to the sales department where I "the idiot", purchased another tv from them. NOT A DELL!
This gets even better! It never arrived. When I saw that I had been charged, I called to find out what was going on. "Oh, that order was returned because our shipper could not deliver or find your address". They wanted to know if I wanted to resubmit my order and I told them to shove it! I have been a loyal Dell customer for several years now and am finally fed up with the "charges to fix", the "inability to speak to someone I can understand" and the poor quality of customer service and products!!!!. I am now a proud owner of an new HP and will pay cash for a new TV, but not from them!!!!!