I do not know what happened to customer service in circumstances such as this.

In a similar story, my parents bought a new refridgerator at a well known home supply store. ( I have feeling their letter may be showing up here on PFB any day now). From day one it had ice build up in the freezer and the bolts where the doors are installed are rubbing into the actual frame of the fridge. Plus the seal does not appear to close tightly.

This store is giving them a hard time about having it fixed or exchanged. (they paid cash, may have been a mistake) A repair person came over and shimmed the doors of it up with some cheap wood. It still has ice build up and the doors do not seem to be any better.

Again, where is the customer service? Was this fridge a return and they resold it? Or is just a lousy product? I cannot recall the brand. No one wants to help and it is really disappointing. I hope the OP gets a refund and/or a new mower.