by MA Cunningham - Posted Sun June 21, 2009 @ 12:56 AM
GOT results, they just weren't to his satisfaction. While I do feel he got the shaft from both companies in this instance, I also believe his frustration was misplaced with the carrier and not with Expedia where it should have been.
So to demand that United cough up 2 free tickets when the problem is really on Expedia, seems discrepant with United's actual culpability in the situation.
And as Nate pointed out, if the OP believed coming to PFB was just going to get him a place to vent and have everyone agree with him, he was sorely mistaken.
The thing that is unique about this site is the insight provided by the commenters who respond to the letters. Many times OP's allow their emotions to cloud their judgment and refuse to rationally look at the situation they are in. It doesn't make them "so very wrong" but just coming here and saying "I got bad customer service" doesn't necessarily make them right either.
Yes, Expedia and/or United dropped the ball on this without question, but to keep coming back and complaining isn't going to make the situation better, it's only going to serve to aggravate him more.