Great letter of complaint. And if a customer said this to me: "Nevermind, I'll just let you talk instead," I would be ashamed of myself. Since you like Chili's so much (I'm not a fan, but I admit I LOVE their tex-mex eggrolls!), if you don't hear back from Chili's based on this leter, consider contacting the other Chili's location that you mentioned and ask for the contact info of their district/regional manager. Hopefully that will help you get your coupons and something will be said to that manager.

Again, great complaint letter.