It's quite possible that this guy no longer works for Chili's, or at least at that location. I mean, if it takes a comment like "Nevermind I'll let you talk" for him to shut up and listen to the customer, then he has no business being in a customer service job, much less a managerial position.

By the way, that was a great line to use in that situation! I'll have to remember to use that in case I'm in a similar situation.

To each his/her own, but in my opinion, Chili's sucks. It was much better 20 years ago, but it's nothing more than your typical chain restaurant now. Please, try to find me a chili burger on the menu. Strange that a place called Chili's no longer serves chili burgers, eh?