I've been a Cingular/AT&T wireless user for over
10 years. Never missed a payment, never late,
yet now AT&T decides to move a tower, and we
cannot get service in the house the bill is
paid from..which was great up till now.

Calls to 611 are worthless. Calls to what they
call 'office of the president' does not
go to his office in TX, but to AK. And what do
they tell me? Lies..like:

"We are waiting for parts to the tower"

"You will have to BUY new phones"

(was told that twice..we have V3 Razors that,
up till now, worked great. What happened)

NOW..they tell us there is nothing they can
or will do, and it's too bad, change providers.

Calling 1-210-821-4105, which is the AT&T Corp
office tells me we cannot talk to anyone but the
folks in AK. We are not worthy to talk to others.

They are willing to send a phone to test the area,
but before they do that, we MUST sign a new
contract..to trouble shoot their system!!!!!!

We've been told to flock off, more or less.

TOO BAD for L-O-N-G term customers.

Calling the Mass State ATTY General this week.